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Shipping

Upon placing your order you will receive a confirmation email. Tracking will be provided once a product has shipped. 

Ground Delivery 

Ground delivery such as standard USPS, UPS and Fedex are used for items that do not require freight. This method is used for most textiles, kitchen items, home accessories, small furniture and small lighting. 

If the item is in stock, it will ship out 24-48 business hours from the time of your order and will have a transit time of 5-10 business days. To get stock status and estimated shipping time prior to ordering, please email support@winnoby.com.

Items ordered together may not arrive together. 

Freight Delivery 

Freight delivery applies to larger items and/or fragile items. The product will arrive on a carrier or a large truck. The shipping included guarantees curbside delivery only. This will NOT include placement of the item in your home or up a flight of stairs, this will NOT include removal of packaging, and this will NOT include assembly. Freight companies will contact you via phone to schedule a delivery date and time that works for you. 

To inquire about including additional delivery services please email support@winnoby.com and we will quote you for white glove delivery. 

If the item is in stock at time of purchase it will ship out in 24-48 business hours from time of order and will have a transit time ranging from 10-18 business days. To get stock status and estimated shipping time prior to ordering, please email support@winnoby.com.

Items ordered together may not arrive together. 

At this time, we do not offer international shipping or shipping to Hawaii or Alaska.

WHAT IF MY ITEM IS WRONG/DAMAGED?

Please do not sign for packages that are clearly damaged. Please inspect your product immediately upon arrival and only sign in good condition. Email support@winnoby.com within 48 hours if there is something wrong. Please keep all packaging. Providing full details and pictures will make the process easier for us both. We will do our best to get you the correct item or replacement as soon as possible!

Still need answers? We are here to help! 
Email support@winnoby.com 

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