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Returns

Returns

We work hard to ensure that our products are represented accurately on our site and that information is provided to help you make the best purchasing decision. We recommend emailing support@winnoby.com if you have further questions on anything at all prior to ordering. We do not take returns for buyer's remorse or if the item does not fit in your space (please also read the color note below). Measuring and ensuring the item will also fit through doorways is the customer's responsibility. 

If you still need to return your item, eligible products will be granted a refund for the cost of the merchandise only and with return requested within 48 hours of delivery. Original shipping will NOT be refunded, it will be deducted from the return amount. We can provide proof of original shipping cost if requested. The customer will also be responsible for the cost of return shipping. The item must be returned in original packaging and in good condition. Items that arrive damaged will not be eligible for a refund. Please email support@winnoby.com to find out if your item is eligible for return and what portion will be credited back to you. All large furniture items are final sale. 

Color Note
Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other feature are provided by the manufacturer; Winnoby assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.

WHAT IF MY ITEM IS WRONG/DAMAGED?

Please inspect your product immediately upon arrival and email support@winnoby.com within 48 hours if there is something wrong. Please keep all packaging. Providing full details and pictures will make the process easier for us both. We will do our best to get you the correct item or replacement as soon as possible! 

Still need answers? We are here to help! 
Email support@winnoby.com 

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